This Privacy Policy describes how TLO Digital collects, uses, stores, and protects information about you when you visit our website or contact us via WhatsApp, email, or web forms.

1. Information We Collect

• Contact & Identity Data: Name, phone, email, business name, and details you provide via forms or WhatsApp.
• Business & Campaign Data: Goals, budgets, audience info, and insights shared during consultations.
• Technical & Usage Data: IP address, browser/OS type, pages visited, time on site.
• Communication Records: Email and WhatsApp message history for service delivery and dispute resolution.
• Cookie & Tracking Data: Only collected after you provide explicit consent.

2. How We Use Your Information

• Responding to enquiries, proposals, and service requests.
• Delivering, managing, and improving digital marketing services.
• Sending campaign updates, reports, invoices, and notices.
• Website analytics to understand visitor behaviour (with consent).
• Advertising measurement and attribution (with consent).
• Complying with legal obligations under Indian law.
• Detecting and preventing fraud, abuse, and security incidents.
• Marketing communications (only with explicit opt-in).

3. Legal Basis for Processing

Purpose	Legal Basis
Responding to enquiries	Legitimate interest / Contract
Service delivery	Contract performance
Analytics & measurement	Consent
Legal compliance	Legal obligation
Marketing communications	Consent

4. Cookies & Analytics

Non-essential cookies are disabled by default. Activated only after you accept via our cookie banner. You may change this anytime in Cookie Preferences.

5. Sharing & Disclosure

We do not sell or rent your data. We may share it with trusted service providers bound by confidentiality, or when required by law, or in the event of a business transfer.

6. Data Retention

• Enquiry & contact data: up to 24 months from last contact.
• Active client data: duration of engagement plus 36 months.
• Financial records: as required by Indian tax law (typically 7 years).
• Website analytics data: typically 14 months.

7. Security

We use SSL/TLS encryption, access controls, regular security reviews, and ISO 27001-inspired practices. We will notify you promptly in the event of a data breach.

8. Your Rights

• Access — Request a copy of your personal data.
• Rectification — Request correction of inaccurate data.
• Erasure — Request deletion where there is no compelling reason for continued processing.
• Portability — Request data in a structured, machine-readable format.
• Withdraw Consent — Withdraw any consent at any time.

Email info@tlodigital.com to exercise any right. We respond within 30 days.

9. International Transfers

Services are operated primarily from India. Data may be processed in India or where service providers operate. Appropriate safeguards are in place.

10. Children’s Privacy

Services are for individuals aged 18+. We do not knowingly collect data from minors and will delete any such data immediately.

11. Changes to This Policy

We may update this policy periodically. Continued use after changes constitutes acceptance.

12. Contact

These Terms govern your use of TLO Digital’s website and services. By accessing this website or engaging our services, you agree to be bound by these Terms.

1. No Guarantee of Results

TLO Digital does not guarantee any specific results including rankings, leads, sales, revenue, ROAS, or ROI. Marketing outcomes depend on industry, competition, budget, product quality, platform changes, and market conditions. Any case studies or metrics are illustrative only.

2. Scope of Work

Services are defined by a mutually agreed proposal or written communication. Requests beyond agreed scope may require a revised proposal and additional fees.

3. Client Responsibilities

• Provide accurate business information, access credentials, and brand assets.
• Ensure products, services, and practices comply with applicable laws and platform policies.
• Review and approve all creatives, ad copy, and targeting before publication.
• Respond to communications within a reasonable timeframe.
• Maintain security of any login credentials shared with TLO Digital.

4. Payments, Billing & Taxes

• Invoices due within 7 days of issuance unless otherwise agreed.
• Applicable Indian taxes (GST) added to all invoices as required by law.
• Delayed payments may result in temporary suspension of active campaigns.
• All fees are non-refundable except as set out in our Refund Policy.
• Ad spend budgets paid to platforms are separate from service fees.

5. Policy Compliance & Platform Approvals

We run campaigns in accordance with platform policies. However, approvals and disapprovals are at those platforms’ sole discretion. TLO Digital cannot guarantee approvals and is not liable for ad spend losses or account suspensions from platform decisions.

6. Prohibited Uses

You may not use our services to promote: illegal activities, gambling without proper licensing, counterfeit goods, adult content, dangerous substances, misleading claims, or any content violating Google Ads or Meta advertising policies.

7. Intellectual Property

All materials created by TLO Digital remain our intellectual property until full payment is received. Upon payment, you receive a non-exclusive, non-transferable licence for your business purposes only.

8. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement. This obligation survives termination.

9. Limitation of Liability

TLO Digital is not liable for indirect, incidental, or consequential damages. Total liability shall not exceed fees paid for the specific service in dispute during the preceding 12 months.

10. Termination

Either party may terminate a monthly engagement with at least 7 days’ written notice before the next billing cycle. TLO Digital may terminate immediately for breach of these Terms or non-payment.

11. Governing Law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of competent courts in India.

12. Contact

This Cookie Policy explains how TLO Digital uses cookies and similar tracking technologies on our website.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They can be session cookies (deleted when you close your browser) or persistent cookies (remain for a set period).

2. Categories of Cookies

Category	Purpose	Disableable?
Essential	Required for the site to work — stores cookie preferences and maintains security.	No — always active
Analytics	Understand visitor behaviour via Google Analytics. All data anonymised.	Yes — with consent
Marketing	Measure advertising effectiveness via Google Ads conversion tracking.	Yes — with consent

3. Specific Cookies Used

Name	Provider	Category	Duration	Purpose
cookieConsent	TLO Digital	Essential	1 year	Stores consent choice
_ga	Google Analytics	Analytics	2 years	Distinguishes users
_ga_*	Google Analytics	Analytics	2 years	Session state
_gcl_au	Google Ads	Marketing	90 days	Conversion tracking

4. How to Control Cookies

• Cookie Preferences: Use our Cookie Preferences section on this page.
• Browser Settings: Most browsers allow you to refuse, delete, or be notified about cookies.
• Google Analytics Opt-out: Install the Google Analytics Opt-out Add-on.
• Google Ads: Manage at adssettings.google.com.

5. Third-Party Cookies

Some cookies are set by third parties governed by their own policies: Google Privacy Policy.

6. Updates

We may update this Cookie Policy periodically.

1. Digital Deliverables

• Delivered electronically via email, WhatsApp, Google Drive, or agreed digital channel.
• Typical turnaround: 2–10 business days depending on complexity.
• You will be notified when a deliverable is ready for review.

2. Physical Items (If Applicable)

• Processing: Dispatched within 5–7 business days of confirmation and payment.
• Carriers: Blue Dart, DTDC, India Post, or equivalent.
• Shipping Costs: Based on destination, weight, and dimensions. Communicated before dispatch.
• Tracking: Provided within 24 hours of dispatch via email or WhatsApp.

3. Delivery Locations & Estimated Times

Destination	Estimated Delivery
Metro cities (Delhi, Mumbai, Bangalore, etc.)	2–4 business days after dispatch
Tier 2 & Tier 3 cities	4–7 business days after dispatch
Remote / Rural areas	7–14 business days after dispatch

We currently ship within India only. International delivery may be arranged on a case-by-case basis.

4. Delays & Force Majeure

TLO Digital is not responsible for delays due to courier disruptions, incorrect addresses, natural disasters, strikes, or government shutdowns.

5. Damaged or Lost Items

Notify us within 48 hours of expected delivery at info@tlodigital.com with photographic evidence.

1. Digital Services — General Policy

• Fees for work already completed are non-refundable — including setup fees, strategy fees, and pro-rated retainer fees.
• Refunds are not issued based on campaign performance or outcomes.
• If dissatisfied, contact us promptly so we can address your concerns.

2. Cancellation of Monthly Retainers

• Cancel by written notice (email or WhatsApp) at least 7 days before your next billing date.
• No pro-rated refund for unused days within a paid billing cycle.
• Ad platform budgets will be transitioned to client control upon cancellation.

3. One-Time & Project-Based Services

• Non-refundable once work commences.
• If cancelled before commencement, a refund may be issued minus administrative costs, at our discretion.
• If TLO Digital fails to deliver due to reasons on our end, a full or partial refund will be considered.

4. Discretionary Refunds

We may consider refunds for: significant service failure directly attributable to TLO Digital, duplicate payments, billing errors, or cancellation within 24 hours for services not yet started.

5. Physical Product Returns

• Returns accepted within 7 days of delivery for damaged, defective, or incorrect items.
• Items must be unused and in original packaging.
• Return shipping borne by customer unless the issue is our fault.

6. Refund Processing

• Approved refunds processed to the original payment method.
• Processing time: 7–10 business days from approval.

7. How to Request

Use the controls below to manage which cookies TLO Digital may use. Essential cookies are always active and cannot be disabled.

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More Information

Read our full Cookie Policy and Privacy Policy for more details.